FAQs

Frequently Asked Questions

How do I select a contractor?
In selecting a heating and air conditioning contractor, ask the following questions:

How long have they been in business?
Atlantic Coast Air, was founded in 2000. Since then, Atlantic Coast Air has grown to become the most reliable air conditioning and heating contractors in South Florida.

Do they employ certified, factory-trained technicians?
Atlantic Coast Air has certified factory-trained sales and management personnel, as well as technicians. Our technicians are not only factory-trained but they also receive ongoing training and certifications. They use state-of-the-art tools and testing equipment, including Freon recovery equipment to protect the environment.

Are they insured?
Atlantic Coast Air’s technicians are fully insured, and covered by Workman’s Compensation.

Do they handle several reputable manufacturers?
Atlantic Coast Air carries the most reliable products of several reputable manufacturers to provide you with lasting quality.

Do they have in-stock inventory?
Atlantic Coast Air has over 3000 square feed of warehouse filled with product. Our trucks are also well stocked with the most needed parts so that the technician has them right at hand on the job site.

Are they a full service contractor?
Atlantic Coast Air is a full service contractor with complete service departments and installation departments, including a custom metal and fiberglass fabrication facility.

Are they fully licensed to do all of the work themselves?
Atlantic Coast Air is registered with the State Board of Contractors in Florida. They are fully licensed CLASS A, to do complete service and installation throughout the state.

Are they competitively priced, with written estimates up front?
Atlantic Coast Air offers competitive pricing and written estimates using flat rate service pricing to ensure no surprises when installing or servicing their customer’s equipment.

Do they offer emergency service?
Atlantic Coast Air’s phones are answered 24 hours a day, 7 days a week and 365 days per year. We provide every service to all of our customers.

Do they offer service agreements?
Atlantic Coast Air knows that homeowners have many concerns and activities in their lives. Their mission is to design, install and service heating and cooling systems in a way that provides homeowners with worry-free comfort. Atlantic Coast Air has a maintenance agreement that offers free service calls and two complete checkups a year.

Are they technologically up-to-date?
Atlantic Coast Air is fully up-to-date technologically. We have a new website where you can schedule a service or sales call. We are computer automated to design the proper sizing of your air distribution system and equipment. Also, complete, comprehensive records are kept on every service call, providing instant employee access to your equipment’s history. All employees are linked via their own extensive network for rapid sharing of information concerning your equipment when it is needed. Their technicians and sales representatives are in constant communication

Can they service both residential and commercial needs?
Atlantic Coast Air offers commercial services for business through their commercial division. So they can service all business and residential comfort needs. Our fabrication division is second to none! We even provide custom fabricated ducts and materials for the other local AC companies

What is the average life expectancy of equipment?
Most systems have a lifetime of 10 years or less. As your equipment gets older, its efficiency can decrease dramatically. You may notice that it gets noisier and needs repairs more often. If your system is over five years old, you should have a heating and cooling contractor check your system for maintenance or replacement.

Why should I purchase a service agreement?
Proper care of your equipment can save you real dollars on your utility bills. Some air conditioning and heating problems can double operating costs without reducing comfort. Just 100th of an inch of dirt or film on an evaporator coil can reduce cooling and heating efficiency by 5%. All leading manufacturers recommend regular maintenance to maintain peak performance. A service agreement will give you the piece of mind that your system is operating at optimum efficiency and performance.

Should I replace or repair my equipment?
There are five main questions that need to be considered when deciding to either replace or repair your heating and cooling system:

How old is your system? If your system is more than ten years old, it may be wiser to invest in new, higher-efficiency equipment, which could cut your energy costs by up to 40%. What is the efficiency level of your current indoor weather system? Unfortunately, replacing parts of your old system will not improve the efficiency. If the energy savings of using a higher-efficiency system will cover all or part of the cost of investing in new equipment, you should seriously consider replacement of the old system.

What is the overall condition of your system? If your system is in solid condition, it could be wiser to simply repair it. But if your system breaks down often, you should consider replacing it.

How often is your system operating? If your system has been used extensively, it may be time to replace it.

Are you planning to move soon? If you are moving in the next year or two and believe investing in a new indoor weather system will improve the value of your home, you should consider making the investment. If you plan to live in your current residence for many more years, it may also be wise to go ahead and invest in your future comfort.

What does SEER mean to me?
SEER (Seasonal Energy Efficiency Ratio) is the measure of efficiency by which the cooling process of air conditioners and heat pumps is rated. The higher the SEER number, the greater the efficiency, which translates into greater energy savings. Today, U.S. regulatory agencies require all new models to have a 13.0 SEER rating or better. Most major manufacturers offer a line of air conditioners and heat pumps that range from 13.0 SEER to 16.0 SEER.

How will the new environment friendly refrigerant affect me?
The 1990 Clean Air Act and the internationally binding Montreal Protocol calls for an international phase out on future manufacturing of the refrigerant R-22, which is currently used in most air conditioning and heat pump systems. Historically, when a refrigerant has been phased out, the cost of that refrigerant has risen dramatically. Also, the costs for servicing products using a phased out refrigerant have risen as well. According to current government regulations, the production of R-22 will be reduced by nearly one-fourth by 2004. By the year 2012, the production of R-22 will be reduced by nearly one-half of the current production. That means all R-22 products will eventually need to be replaced by products utilizing the new chlorine-free refrigerant.

Do you subcontract your installation or do you have your own men?
Atlantic Coast Air employs licensed A/C installers – We do not subcontract our work.

Do you have an office or address where I can reach you?
Atlantic Coast Air is located at 5986 SW 44^th Street, Davie Florida 33314. We can be reached at 954-791-2287. You can also check us out at Atlanticcoastairinc.com

Do you have a service department staffed with people, or is there just an answering machine?
Atlantic Coast Air is staffed by actual people and is open Monday through Friday from 8:00 AM to 9:00 PM and on Saturday’s from 8:00 AM to 9:00 PM, Sundays from 9:00am to 9:00 pm. You will never get an answering machine. The only time you will reach an answering machine during regular office hours is if all of our lines are busy at once.

How do I know which kind of system I need?
There are several factors that go into deciding what type of system is right for your home. If someone in your home suffers from allergies, filtration systems and humidifiers may be your best option. If energy savings and/or noise reduction are your main concerns, there are a wide range of systems that will meet your needs. Atlantic Coast Air can design a system that is specific to your home and family, which will offer quiet, energy efficient and healthy alternatives to your current system. Many decisions will affect the design of your new system, including the times of day your home is occupied; the type of energy your home uses, whether it’s electric, or natural gas; and what you personally feel you need in a system, including quiet, energy efficiency and health needs. The first step in determining the system that is right for your needs is calling Atlantic Coast Air.

How do I know which equipment is best?
There are many options in A/C equipment. The needs of you and your family must be taken into consideration when deciding on the type of equipment best suited to your home. Call us today to discuss your options and to schedule an appointment for a free, on-site proposal.

How often should filters be cleaned or replaced?
Your filters should be inspected each month and replaced when necessary. The more you use your system, the more often you will need to change your filters. A clogged and dirty filter will cost more in efficiency and comfort in the long run than simply checking them once a month. Our seasonal system check-up includes checking and replacing filters as necessary without additional charge, up to a certain size. We offer larger size filters at a reduced rate as well.

How does my central air conditioner work?
An air conditioning system consists of two parts; the outdoor unit – condenser, and the indoor unit – coil. The air conditioner moves heat from one place to another via Freon (refrigerant). The compressor in your outdoor unit pushes Freon into the evaporator coil. As it is compressed, it turns into gas, then as it passes through the evaporator coil it takes on the heat from the air circulating over the coil, thus cooling the air. The cooler air is then moved into your home. At the same time, the heat is absorbed by the Freon and is transported outside as the fan pulls air over the condensing coil in your outdoor unit. As the warm air is cooled inside your home, it cannot carry as much moisture as it did at a higher temperature. The excess moisture condenses and is carried away through a drain. Therefore, your air conditioner does double-duty as a dehumidifier in your home. Check out this video. Click Here

My current system isn’t cooling my home. Does that mean I need a bigger system?
Do you need a bigger system to cool your home? Not necessarily. Failure to cool properly could be caused by many different factors, including poor installation, duct leaks, improper coolant levels, and dirty coils. It’s not uncommon to actually replace a poorly functioning unit with a smaller one that’s functioning properly.

Frequently Asked Questions

How do I select a contractor?
In selecting a heating and air conditioning contractor, ask the following questions:

How long have they been in business?
Atlantic Coast Air, was founded in 2000. Since then, Atlantic Coast Air has grown to become the most reliable air conditioning and heating contractors in South Florida.

Do they employ certified, factory-trained technicians?
Atlantic Coast Air has certified factory-trained sales and management personnel, as well as technicians. Our technicians are not only factory-trained but they also receive ongoing training and certifications. They use state-of-the-art tools and testing equipment, including Freon recovery equipment to protect the environment.

Are they insured?
Atlantic Coast Air’s technicians are fully insured, and covered by Workman’s Compensation.

Do they handle several reputable manufacturers?
Atlantic Coast Air carries the most reliable products of several reputable manufacturers to provide you with lasting quality.

Do they have in-stock inventory?
Atlantic Coast Air has over 3000 square feed of warehouse filled with product. Our trucks are also well stocked with the most needed parts so that the technician has them right at hand on the job site.

Are they a full service contractor?
Atlantic Coast Air is a full service contractor with complete service departments and installation departments, including a custom metal and fiberglass fabrication facility.

Are they fully licensed to do all of the work themselves?
Atlantic Coast Air is registered with the State Board of Contractors in Florida. They are fully licensed CLASS A, to do complete service and installation throughout the state.

Are they competitively priced, with written estimates up front?
Atlantic Coast Air offers competitive pricing and written estimates using flat rate service pricing to ensure no surprises when installing or servicing their customer’s equipment.

Do they offer emergency service?
Atlantic Coast Air’s phones are answered 24 hours a day, 7 days a week and 365 days per year. We provide every service to all of our customers.

Do they offer service agreements?
Atlantic Coast Air knows that homeowners have many concerns and activities in their lives. Their mission is to design, install and service heating and cooling systems in a way that provides homeowners with worry-free comfort. Atlantic Coast Air has a maintenance agreement that offers free service calls and two complete checkups a year.

Are they technologically up-to-date?
Atlantic Coast Air is fully up-to-date technologically. We have a new website where you can schedule a service or sales call. We are computer automated to design the proper sizing of your air distribution system and equipment. Also, complete, comprehensive records are kept on every service call, providing instant employee access to your equipment’s history. All employees are linked via their own extensive network for rapid sharing of information concerning your equipment when it is needed. Their technicians and sales representatives are in constant communication

Can they service both residential and commercial needs?
Atlantic Coast Air offers commercial services for business through their commercial division. So they can service all business and residential comfort needs. Our fabrication division is second to none! We even provide custom fabricated ducts and materials for the other local AC companies

What is the average life expectancy of equipment?
Most systems have a lifetime of 10 years or less. As your equipment gets older, its efficiency can decrease dramatically. You may notice that it gets noisier and needs repairs more often. If your system is over five years old, you should have a heating and cooling contractor check your system for maintenance or replacement.

Why should I purchase a service agreement?
Proper care of your equipment can save you real dollars on your utility bills. Some air conditioning and heating problems can double operating costs without reducing comfort. Just 100th of an inch of dirt or film on an evaporator coil can reduce cooling and heating efficiency by 5%. All leading manufacturers recommend regular maintenance to maintain peak performance. A service agreement will give you the piece of mind that your system is operating at optimum efficiency and performance.

Should I replace or repair my equipment?
There are five main questions that need to be considered when deciding to either replace or repair your heating and cooling system:

How old is your system? If your system is more than ten years old, it may be wiser to invest in new, higher-efficiency equipment, which could cut your energy costs by up to 40%. What is the efficiency level of your current indoor weather system? Unfortunately, replacing parts of your old system will not improve the efficiency. If the energy savings of using a higher-efficiency system will cover all or part of the cost of investing in new equipment, you should seriously consider replacement of the old system.

What is the overall condition of your system? If your system is in solid condition, it could be wiser to simply repair it. But if your system breaks down often, you should consider replacing it.

How often is your system operating? If your system has been used extensively, it may be time to replace it.

Are you planning to move soon? If you are moving in the next year or two and believe investing in a new indoor weather system will improve the value of your home, you should consider making the investment. If you plan to live in your current residence for many more years, it may also be wise to go ahead and invest in your future comfort.

What does SEER mean to me?
SEER (Seasonal Energy Efficiency Ratio) is the measure of efficiency by which the cooling process of air conditioners and heat pumps is rated. The higher the SEER number, the greater the efficiency, which translates into greater energy savings. Today, U.S. regulatory agencies require all new models to have a 13.0 SEER rating or better. Most major manufacturers offer a line of air conditioners and heat pumps that range from 13.0 SEER to 16.0 SEER.

How will the new environment friendly refrigerant affect me?
The 1990 Clean Air Act and the internationally binding Montreal Protocol calls for an international phase out on future manufacturing of the refrigerant R-22, which is currently used in most air conditioning and heat pump systems. Historically, when a refrigerant has been phased out, the cost of that refrigerant has risen dramatically. Also, the costs for servicing products using a phased out refrigerant have risen as well. According to current government regulations, the production of R-22 will be reduced by nearly one-fourth by 2004. By the year 2012, the production of R-22 will be reduced by nearly one-half of the current production. That means all R-22 products will eventually need to be replaced by products utilizing the new chlorine-free refrigerant.

Do you subcontract your installation or do you have your own men?
Atlantic Coast Air employs licensed A/C installers – We do not subcontract our work.

Do you have an office or address where I can reach you?
Atlantic Coast Air is located at 5986 SW 44^th Street, Davie Florida 33314. We can be reached at 954-791-2287. You can also check us out at Atlanticcoastairinc.com

Do you have a service department staffed with people, or is there just an answering machine?
Atlantic Coast Air is staffed by actual people and is open Monday through Friday from 8:00 AM to 9:00 PM and on Saturday’s from 8:00 AM to 9:00 PM, Sundays from 9:00am to 9:00 pm. You will never get an answering machine. The only time you will reach an answering machine during regular office hours is if all of our lines are busy at once.

How do I know which kind of system I need?
There are several factors that go into deciding what type of system is right for your home. If someone in your home suffers from allergies, filtration systems and humidifiers may be your best option. If energy savings and/or noise reduction are your main concerns, there are a wide range of systems that will meet your needs. Atlantic Coast Air can design a system that is specific to your home and family, which will offer quiet, energy efficient and healthy alternatives to your current system. Many decisions will affect the design of your new system, including the times of day your home is occupied; the type of energy your home uses, whether it’s electric, or natural gas; and what you personally feel you need in a system, including quiet, energy efficiency and health needs. The first step in determining the system that is right for your needs is calling Atlantic Coast Air.

How do I know which equipment is best?
There are many options in A/C equipment. The needs of you and your family must be taken into consideration when deciding on the type of equipment best suited to your home. Call us today to discuss your options and to schedule an appointment for a free, on-site proposal.

How often should filters be cleaned or replaced?
Your filters should be inspected each month and replaced when necessary. The more you use your system, the more often you will need to change your filters. A clogged and dirty filter will cost more in efficiency and comfort in the long run than simply checking them once a month. Our seasonal system check-up includes checking and replacing filters as necessary without additional charge, up to a certain size. We offer larger size filters at a reduced rate as well.

How does my central air conditioner work?
An air conditioning system consists of two parts; the outdoor unit – condenser, and the indoor unit – coil. The air conditioner moves heat from one place to another via Freon (refrigerant). The compressor in your outdoor unit pushes Freon into the evaporator coil. As it is compressed, it turns into gas, then as it passes through the evaporator coil it takes on the heat from the air circulating over the coil, thus cooling the air. The cooler air is then moved into your home. At the same time, the heat is absorbed by the Freon and is transported outside as the fan pulls air over the condensing coil in your outdoor unit. As the warm air is cooled inside your home, it cannot carry as much moisture as it did at a higher temperature. The excess moisture condenses and is carried away through a drain. Therefore, your air conditioner does double-duty as a dehumidifier in your home. Check out this video. Click Here

My current system isn’t cooling my home. Does that mean I need a bigger system?
Do you need a bigger system to cool your home? Not necessarily. Failure to cool properly could be caused by many different factors, including poor installation, duct leaks, improper coolant levels, and dirty coils. It’s not uncommon to actually replace a poorly functioning unit with a smaller one that’s functioning properly.